Shipping policy

YASSS Beauty Store Policies

Shipping Policy

At YASSS Beauty, we are committed to providing premium-quality luxury hair extensions.

  • Processing time is 3-7 business days for in-stock items.
  • Custom or pre-order items may require 7–14 business days before shipping.
  • Once your order has shipped, you will receive a tracking number via email.
  • Delivery times vary depending on your location and the shipping method selected at checkout.
  • YASSS Beauty is not responsible for shipping delays caused by the carrier, weather, holidays, or incorrect shipping information provided by the customer.

Please ensure your shipping address is correct before placing your order. We are unable to make changes once an order has been processed.

Returns & Exchanges

Due to the hygienic nature of human hair extensions, all sales are final.

We do not accept returns or exchanges on:

  • Hair bundles
  • Closures
  • Frontals
  • Wigs
  • Custom orders
  • Sale or clearance items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We will work quickly to resolve the issue.

Products must remain unused, unworn, unwashed, uncolored, and in their original packaging.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has shipped, it cannot be canceled.

Hair Care Disclaimer

Our luxury human hair can be colored, straightened, and curled. Because each bundle is sourced from natural human hair, slight variations in color, texture, or wave pattern are normal and make each bundle unique.

Proper maintenance is required to maximize the lifespan of your hair extensions. YASSS Beauty is not responsible for damage caused by improper care, excessive heat, chemical processing, or incorrect installation.

Lost or Stolen Packages

Once your package has been marked as delivered by the shipping carrier, YASSS Beauty is not responsible for lost or stolen packages.

If your package is lost in transit, please contact the shipping carrier first. We are happy to assist with filing a claim when applicable.

Fraud Protection

To protect our customers and business, orders may be subject to verification. Orders flagged as fraudulent may be canceled and refunded.

Contact Us

If you have any questions regarding your order or our products, please contact us through our Shopify contact form or email our customer support team. We strive to respond within 1–2 business days.